Device hygiene: ghosts counted as fleet versus a routed worklist
Before: stale, orphaned and inactive devices render the same as healthy ones and sit in nobody’s queue. After: a read-only report classifies each and hands it a recommended action and an owner team.
Ketan Kamble
BEFORE · COUNTED AS FLEET
AFTER · RETIRE + OWNER
STEP 1 · LIVING AND LONG-DEAD
MICROSOFT INTUNE · DEVICES
ThinkPad-4471 · last sync 142 days · owner disabled
renders like a healthy device
STEP 2 · ORPHANS COUNTED AS FLEET
STALE OR ACTIVE? SAME VIEW
no owner · inactive · disabled user — all in the compliance number
STEP 3 · IN NOBODY’S QUEUE
× 1,204
stale / orphaned / no owner
quietly skewing compliance
nobody’s queue contains them
▶ Collect-DeviceHygiene.ps1
read-only → classify + join owner status → triage board
RETIRE
RE-ENROL
orphaned · owner disabled → Identity team
inactive · has owner → EUC team
ROUTED
a recommended action ·
routed to a named team
Pause